- The cncroboty.pl online store, available at the internet address
cncroboty.pl is run by INTER-PLAST Z. Bodziachowska-Kluza Spółka
Jawna with its seat in Częstochowa, entered into the National Court Register
by the District Court in CZĘSTOCHÓW, XVII Commercial Division of the National Court Register, under
KRS number 0000419954, NIP 9492191529, REGON 242931969
1 Consumer - a natural person concluding a contract with the Seller as part of the Store,
the subject of which is not directly related to its business or
2 Seller - INTER-PLAST Z. Bodziachowska-Kluza Spółka Jawna with its registered office in
Częstochowa at ul. Meliorantów 67A, B, postal code 42-209, NIP 9492191529,
3 Customer - each entity making purchases through the Store.
4 Entrepreneur - a natural person, legal person and organizational unit
which is not a legal person, to which a separate act grants legal capacity,
carrying out on its own behalf a business that uses the Store.
5 Store - an online store run by the Seller at the address
6 Distance agreement - an agreement concluded with the Customer under
an organized system of concluding distance contracts (as part of the Store), no
the simultaneous physical presence of the parties, with the sole use of one or
more means of distance communication until the conclusion of the contract
7 Regulations - these Store regulations.
8 Order - Customer's declaration of will submitted via the Form
Orders and aimed directly at the conclusion of the Product Sales Agreement
or Products with the Seller.
9 Account - customer account in the Store, it contains data provided by
The customer and information about orders placed by him in the store.
10 Registration form - a form available in the Store, enabling the creation of
11 Order form - an interactive form available in the Store that allows
placing an Order, in particular by adding Products to the Cart, and
defining the terms of the Sales Agreement, including the method of delivery and payment.
12 Cart - an element of the Store's software in which the selected by
Customer Products for purchase, and it is also possible to determine and modify data
Orders, in particular the quantities of products.
13 Product - a movable item / service available in the Store which is the subject of the Agreement
Sales between the Customer and the Seller.
14 Sales Agreement - a Product sales contract concluded or concluded between
The Customer and the Seller via the Online Store. By Agreement
Sale is also understood as - according to the Product features - a contract for the provision of services
services and a contract for specific work.
Contact with the Store
1 Seller's address: ul. Meliorantów 67 A, B, 42-209 Częstochowa, Poland
2 Seller's e-mail address: email@example.com
3 Seller's telephone number: +48 343 627 909
4 Seller's fax number: +48 343 627 909
5 Seller's bank account number PL 62 1240 1213 1111 0010 8855 6605
6 The Customer may communicate with the Seller by means of addresses and numbers
telephones provided in this paragraph.
7 The Customer may communicate by phone with the Seller between 8:00 am and 15:00 pm
To use the Store, including viewing the Store's assortment and assembling
orders for Products, the following are necessary:
a terminal device with access to the Internet and a web browser of the type
CHROME, MOZILLA FIREFOX, OPERA, CHROMIUM
b active e-mail account (e-mail),
c cookies enabled.
1 The Seller is not liable to the fullest extent permitted by law
responsibility for disruptions, including interruptions in the functioning of the Store
caused by force majeure, unlawful acts of third parties or
incompatibility of the Online Store with the Customer's technical infrastructure.
2 Browsing the Store's assortment does not require creating an Account. Folding
Customer orders for Products in the Store's assortment are possible
is either after creating an Account in accordance with the provisions of § 6 of the Regulations or by
providing the necessary personal and address data enabling the implementation
Orders without creating an Account.
3 The prices given in the Store are given in Polish zlotys and are gross prices
4 The final (final) amount to be paid by the Customer consists of the price for the Product.
5 In the case of an Agreement involving subscription or timely provision of services
unmarked final (final) price is the total price including all
payments for the billing period.
6 When the nature of the subject of the Agreement does not allow, judging reasonably, on
advance calculation of the final (final) price, information about
the way the price will be calculated, as well as the shipping charges,
delivery, postal services and other costs will be given in the Store at
Creating an Account in the Store
1 To create an Account in the Store, you must complete the Registration Form. It is essential
providing the following data: e-mail address, first name, surname, display name,
billing data, shipping data (if other than billing data).
2 Creating an Account in the Store is free.
3 Logging in to the Account is done by entering the login and password set out in
4 The customer has the option at any time, without giving a reason and without incurring it
for any fees, remove the Account by sending an appropriate request to
Sellers, in particular via e-mail or in writing
to the addresses given in § 3.
Order placement rules
In order to place an Order:
1 log into the Store (optional);
2 select the Product that is the subject of the Order, and then click the "To
basket "(or equivalent);
3 log in or use the option of placing an Order without registration;
4 if the option to place an Order without registration has been chosen - fill in the Form
orders by entering the details of the recipient of the Order and the address to which
the Product is to be delivered, select the type of shipment (delivery method
Product), enter the invoice details, if different from the recipient's details,
5 click the "Order and pay" button / click the "Order and pay" button and
confirm the order by clicking on the link sent in the e-mail,
6 choose one of the available payment methods and depending on the payment method,
pay for the order within a specified period, subject to § 8 point 3.
Offered delivery and payment methods
1 The customer can use the following methods of delivery or collection ordered
a Personal pickup available at:
INTER-PLAST Z. Bodziachowska-Kluza Spółka Jawna
ul. Meliorantów 67 A, B, 42-209 Częstochowa, Poland
b Shipment by a shipping company
2 The customer can use the following payment methods:
a Payment by bank transfer to the Seller's account
- Detailed information on delivery methods and acceptable payment methods
can be found on the Store's website.
Performance of the sales contract
1 The conclusion of the Sales Agreement between the Customer and the Seller takes place after
prior submission of an Order by the Customer using the Order Form in
Online store in accordance with § 7 of the Regulations.
2 After placing the Order, the Seller shall immediately confirm its receipt and
at the same time accepts the Order for execution. Delivery confirmation
Orders and their acceptance for implementation takes place by sending by
The Seller to the Customer an appropriate e-mail to the e-mail provided during the submission
Orders the Customer's e-mail address, which includes at least
the Seller's declaration of receipt of the Order and its acceptance for implementation
and confirmation of the conclusion of the Sales Agreement. Upon receipt by the Customer
of the above e-mail message, a Sales Agreement is concluded between the Customer and
3 If the Customer chooses:
and payment by bank transfer, the Customer is obliged to make the payment within 7 days
calendar days from the date of the Sale Agreement - otherwise
the order will be canceled.
b payment in cash upon personal collection of the shipment, the Customer is obliged to make
payment on delivery within 7 days from the date of receipt of information about
readiness of the parcel for collection.
4 If the Customer has chosen a delivery method other than personal collection, the Product will remain
sent by the Seller within the time specified in its description (subject to
paragraph 5 of this section), in the manner chosen by the Customer when submitting
5 A In the case of ordering Products with different delivery dates, the date
delivery is the longest given date.
B If you order Products with different delivery times, the Customer has
the possibility of requesting delivery of Products in parts or delivery of all
Products after completing the entire order.
6 The beginning of the period of delivery of the Product to the Customer is counted as follows:
a If the Customer chooses the method of payment by bank transfer, payment
electronic or with a payment card - from the date of crediting the bank account
b If the Customer chooses the method of payment on delivery - from
conclusion of a Sales Agreement,
- If the Customer chooses to collect the Product in person, the Product will be ready
to be collected by the Customer within the time specified in the Product description. About the Product's readiness to
The customer will be additionally informed by the Seller by sending
an appropriate e-mail to the e-mail address provided when placing the Order
- The beginning of the period of the Product's readiness for collection by the Customer is counted in
in the following way:
a If the Customer chooses the method of payment by bank transfer, payment
electronic or with a payment card - from the date of crediting the bank account
b If the Customer chooses cash on delivery - from
the day of concluding the Sales Agreement.
- Product delivery takes place only in Poland.
- The delivery of the Product to the Customer is payable, unless the Sales Agreement provides
otherwise. Product delivery costs (including charges for transportation, delivery and services
postage) are indicated to the Customer on the Online Store's website in the "Costs" tab
delivery "and when placing the Order, including when expressed by the Customer
will to be bound by the Sales Agreement.
- Personal collection of the Product by the Customer is free of charge.
The right to withdraw from the contract
1 The consumer may withdraw from the Sales Agreement within 14 days without giving
2 The running of the period specified in para. 1 begins with the delivery of the Product
The consumer or a person designated by him other than the carrier.
3 For an Agreement that covers multiple Products that are delivered
separately, in batches or in parts, the time limit specified in sec. 1 runs from delivery
last thing, batch or part.
4 In the case of an Agreement which consists in the regular delivery of Products by
fixed period (subscription), the date specified in sec. 1 runs from taking in
having the first thing.
5 The consumer may withdraw from the Agreement by submitting to the Seller a declaration of
withdrawal from the Agreement. It is enough to meet the deadline for withdrawing from the Agreement
sending a statement by the Consumer before the expiry of this period.
6 The statement may be sent by traditional mail or by road
electronically by sending a statement to the Seller's e-mail address or
by submitting a statement on the Seller's website - contact details
The sellers are specified in § 3. The declaration can also be submitted on
the form, a specimen of which is attached as Appendix 1 to these Regulations, and
Annex to the Act of May 30, 2014 on consumer rights, but not
it is compulsory.
7 In the case of sending the statement by the Consumer by electronic means,
The Seller will immediately send the Consumer to the one provided by the Consumer
e-mail address confirmation of receipt of the declaration of withdrawal from the Agreement.
8 Effects of withdrawal from the Agreement:
a In the event of withdrawal from a Distance Agreement, the Agreement shall be deemed to be
b In the event of withdrawal from the Agreement, the Seller returns the Consumer
immediately, no later than within 14 days from the date of receipt of the statement
Consumer about withdrawal from the Agreement, all payments made by him, in
including the costs of delivering the goods, with the exception of additional costs arising from
the method of delivery chosen by the Consumer, other than the cheapest ordinary one
the method of delivery offered by the Seller.
c The Seller will refund the payment using the same payment methods,
which were used by the Consumer in the original transaction, unless the Consumer
he expressly agreed to a different solution that will not be tied to him
at no cost.
d The Seller may withhold the reimbursement until receipt
The product back or until proof of its return is provided to him, w
whichever occurs first.
e The consumer should send the Product back to the Seller's address provided herein
Regulations immediately, no later than 14 days from the date on which he informed
The Seller about the withdrawal from the Agreement. The deadline will be met if the Consumer
will send the Product back within 14 days.
f The consumer bears the direct costs of returning the Product, including the costs of return
A Product, if, due to its nature, the Product could not remain ordinary
mode sent back by mail.
g The consumer is only responsible for the reduction in the value of the Product resulting from
using it in a different way than was necessary to establish the nature,
features and functioning of the Product.
- If, due to the nature of the Product, it cannot be sent back in
by regular mail, information about this, as well as the cost of returning the Product, will be provided
be found in the Product description in the Store.
- The right to withdraw from a distance contract is not entitled to the Consumer in
with regard to the Agreement:
and in which the subject of the service is a non-prefabricated, manufactured item
according to the Consumer's specification or serving to satisfy him
b in which the subject of the service is an item delivered in a sealed one
packaging, which after opening the packaging cannot be returned due to
health protection or for hygiene reasons, if the packaging has been opened
cw which the subject of the service is a perishable item or
having a short shelf life,
for the provision of services, if the Seller has fully provided the service with the express consent
A consumer who was informed prior to the commencement of the provision that after
fulfillment of the service by the Seller will lose the right to withdraw from the Agreement,
e where the price or remuneration depends on fluctuations in the financial market, over
which the Seller does not exercise control and which may occur before the expiry
the deadline to withdraw from the Agreement,
f in which the subject of the service are things that after delivery, due to
their character, they are inseparably connected with other things,
g for which the subject of the service are alcoholic beverages, the price of which has been set
agreed at the conclusion of the sales contract, and which may be delivered
only after 30 days and the value of which depends on the fluctuations in the market over which
The seller has no control,
h in which the subject of the service are sound or visual recordings, or
computer programs delivered in a sealed package, if
the packaging was opened after delivery,
and for the delivery of newspapers, periodicals or magazines, with the exception of the contract for
jo the delivery of digital content that is not recorded on a tangible medium, if
the performance of the service began with the express consent of the Consumer before
after the deadline to withdraw from the contract and after informing him by
The Seller about the loss of the right to withdraw from the Agreement,
Complaint and warranty
1 The Sale Agreement covers the used Products.
2 In the event of a defect in the goods purchased from the Seller, the Customer has the right
for complaints based on the provisions of the warranty in the Civil Code, unless
that the defect was described in the item description on the store's website.
3 Complaints should be submitted in writing or by electronic means to the ones provided in this
Regulations, the addresses of the Seller.
4 Goods returned as part of the complaint procedure must be sent or delivered
in person to the address provided in § 3 of these Regulations.
Out-of-court complaint consideration and redress methods
1 Detailed information on the possibility for the Consumer to use the
out-of-court methods of dealing with complaints and redress, and
the rules of access to these procedures are available at the offices and on the websites
online district (municipal) consumer ombudsmen, organizations
social, whose statutory tasks include consumer protection,
Provincial Inspectorates of the Trade Inspection and at the following addresses
websites of the Office of Competition and Consumer Protection:
2 The consumer has the following exemplary use options
out-of-court complaint and redress procedures:
and the consumer is entitled to apply to a permanent amicable court
consumer, as referred to in art. 37 of the Act of December 15, 2000 on
Of the Trade Inspection (Journal of Laws of 2014, item 148, as amended), with a request for
settlement of a dispute arising from the Agreement concluded with the Seller.
b The consumer is entitled to apply to the voivodeship inspector of the Inspection
Handlowa, in accordance with Art. 36 of the Act of December 15, 2000 on the Trade Inspection
(Journal of Laws of 2014, item 148, as amended), with a request to initiate the procedure
mediation regarding the amicable settlement of the dispute between the Consumer and
c The consumer may obtain free assistance in resolving a dispute between
him and the Seller, also using the free poviat (municipal) assistance
a consumer ombudsman or a social organization for whose statutory tasks
it is necessary to protect consumers (including the Consumer Federation, Association
Personal data in the Online Store
1 The administrator of personal data of customers collected via the Store
is the Seller.
2 Customers' personal data collected by the administrator via the Store
online are collected in order to implement the Sales Agreement, and if the Customer agrees
consent - also for marketing purposes.
3 The recipients of personal data of the Customers of the Online Store may be:
a In the case of a Customer who uses the Online Store with the method of delivery
by post or courier, the Administrator provides the collected data
personal data of the Customer to the selected carrier or executing agent
shipments at the request of the Administrator.
b In the case of a Customer who uses the Online Store with the payment method
electronic or with a payment card, the Administrator provides the collected personal data
The Customer, the selected entity servicing the above payments in the Store
- The customer has the right to access their data and correct them.
- Providing personal data is voluntary, but failure to provide the indicated in
The regulations of personal data necessary to conclude a Sales Agreement take effect
the inability to conclude this contract.
- Agreements concluded through the Online Store are concluded in Polish.
- The Seller reserves the right to amend the Regulations from valid ones
the reasons for this are: changes in the law, changes in payment and delivery methods - to the extent,
in which these changes affect the implementation of the provisions of these Regulations. About each
The Seller will inform the Customer of any change at least 7 days in advance.
- In matters not covered by these Regulations, they apply
generally applicable provisions of Polish law, in particular: the Civil Code;
the act on the provision of electronic services; the Act on Consumer Rights, the Act on
protection of personal data.
- The customer has the right to use extrajudicial means of dealing with complaints and
pursuing claims. To this end, he can submit a complaint via the EU platform
ODR website available at: http://ec.europa.eu/consumers/odr/.