Preliminary provisions

  1. The online store, available at the internet address is run by INTER-PLAST Z. Bodziachowska-Kluza Spółka
    Jawna with its seat in Częstochowa, entered into the National Court Register
    by the District Court in CZĘSTOCHÓW, XVII Commercial Division of the National Court Register, under
    KRS number 0000419954, NIP 9492191529, REGON 242931969
    § 2
    1 Consumer - a natural person concluding a contract with the Seller as part of the Store,
    the subject of which is not directly related to its business or
    2 Seller - INTER-PLAST Z. Bodziachowska-Kluza Spółka Jawna with its registered office in
    Częstochowa at ul. Meliorantów 67A, B, postal code 42-209, NIP 9492191529,
    242931969 REGON
    3 Customer - each entity making purchases through the Store.
    4 Entrepreneur - a natural person, legal person and organizational unit
    which is not a legal person, to which a separate act grants legal capacity,
    carrying out on its own behalf a business that uses the Store.
    5 Store - an online store run by the Seller at the address
    6 Distance agreement - an agreement concluded with the Customer under
    an organized system of concluding distance contracts (as part of the Store), no
    the simultaneous physical presence of the parties, with the sole use of one or
    more means of distance communication until the conclusion of the contract
    7 Regulations - these Store regulations.
    8 Order - Customer's declaration of will submitted via the Form
    Orders and aimed directly at the conclusion of the Product Sales Agreement
    or Products with the Seller.
    9 Account - customer account in the Store, it contains data provided by
    The customer and information about orders placed by him in the store.
    10 Registration form - a form available in the Store, enabling the creation of
    11 Order form - an interactive form available in the Store that allows
    placing an Order, in particular by adding Products to the Cart, and
    defining the terms of the Sales Agreement, including the method of delivery and payment.
    12 Cart - an element of the Store's software in which the selected by
    Customer Products for purchase, and it is also possible to determine and modify data
    Orders, in particular the quantities of products.
    13 Product - a movable item / service available in the Store which is the subject of the Agreement
    Sales between the Customer and the Seller.
    14 Sales Agreement - a Product sales contract concluded or concluded between
    The Customer and the Seller via the Online Store. By Agreement
    Sale is also understood as - according to the Product features - a contract for the provision of services
    services and a contract for specific work.
    § 3
    Contact with the Store
    1 Seller's address: ul. Meliorantów 67 A, B, 42-209 Częstochowa, Poland
    2 Seller's e-mail address:
    3 Seller's telephone number: +48 343 627 909
    4 Seller's fax number: +48 343 627 909
    5 Seller's bank account number PL 62 1240 1213 1111 0010 8855 6605
    6 The Customer may communicate with the Seller by means of addresses and numbers
    telephones provided in this paragraph.
    7 The Customer may communicate by phone with the Seller between 8:00 am and 15:00 pm
    § 4
    Technical requirements
    To use the Store, including viewing the Store's assortment and assembling
    orders for Products, the following are necessary:
    a terminal device with access to the Internet and a web browser of the type
    b active e-mail account (e-mail),
    c cookies enabled.
    § 5
    General Information
    1 The Seller is not liable to the fullest extent permitted by law
    responsibility for disruptions, including interruptions in the functioning of the Store
    caused by force majeure, unlawful acts of third parties or
    incompatibility of the Online Store with the Customer's technical infrastructure.
    2 Browsing the Store's assortment does not require creating an Account. Folding
    Customer orders for Products in the Store's assortment are possible
    is either after creating an Account in accordance with the provisions of § 6 of the Regulations or by
    providing the necessary personal and address data enabling the implementation
    Orders without creating an Account.
    3 The prices given in the Store are given in Polish zlotys and are gross prices
    (including VAT).
    4 The final (final) amount to be paid by the Customer consists of the price for the Product.
    5 In the case of an Agreement involving subscription or timely provision of services
    unmarked final (final) price is the total price including all
    payments for the billing period.
    6 When the nature of the subject of the Agreement does not allow, judging reasonably, on
    advance calculation of the final (final) price, information about
    the way the price will be calculated, as well as the shipping charges,
    delivery, postal services and other costs will be given in the Store at
    Product description.
    § 6
    Creating an Account in the Store
    1 To create an Account in the Store, you must complete the Registration Form. It is essential
    providing the following data: e-mail address, first name, surname, display name,
    billing data, shipping data (if other than billing data).
    2 Creating an Account in the Store is free.
    3 Logging in to the Account is done by entering the login and password set out in
    Registration form.
    4 The customer has the option at any time, without giving a reason and without incurring it
    for any fees, remove the Account by sending an appropriate request to
    Sellers, in particular via e-mail or in writing
    to the addresses given in § 3.
    § 7
    Order placement rules
    In order to place an Order:
    1 log into the Store (optional);
    2 select the Product that is the subject of the Order, and then click the "To
    basket "(or equivalent);
    3 log in or use the option of placing an Order without registration;
    4 if the option to place an Order without registration has been chosen - fill in the Form
    orders by entering the details of the recipient of the Order and the address to which
    the Product is to be delivered, select the type of shipment (delivery method
    Product), enter the invoice details, if different from the recipient's details,
    5 click the "Order and pay" button / click the "Order and pay" button and
    confirm the order by clicking on the link sent in the e-mail,
    6 choose one of the available payment methods and depending on the payment method,
    pay for the order within a specified period, subject to § 8 point 3.
    § 8
    Offered delivery and payment methods
    1 The customer can use the following methods of delivery or collection ordered
    a Personal pickup available at:
    INTER-PLAST Z. Bodziachowska-Kluza Spółka Jawna
    ul. Meliorantów 67 A, B, 42-209 Częstochowa, Poland
    b Shipment by a shipping company
    2 The customer can use the following payment methods:
    a Payment by bank transfer to the Seller's account
  2. Detailed information on delivery methods and acceptable payment methods
    can be found on the Store's website.
    § 9
    Performance of the sales contract
    1 The conclusion of the Sales Agreement between the Customer and the Seller takes place after
    prior submission of an Order by the Customer using the Order Form in
    Online store in accordance with § 7 of the Regulations.
    2 After placing the Order, the Seller shall immediately confirm its receipt and
    at the same time accepts the Order for execution. Delivery confirmation
    Orders and their acceptance for implementation takes place by sending by
    The Seller to the Customer an appropriate e-mail to the e-mail provided during the submission
    Orders the Customer's e-mail address, which includes at least
    the Seller's declaration of receipt of the Order and its acceptance for implementation
    and confirmation of the conclusion of the Sales Agreement. Upon receipt by the Customer
    of the above e-mail message, a Sales Agreement is concluded between the Customer and
    3 If the Customer chooses:
    and payment by bank transfer, the Customer is obliged to make the payment within 7 days
    calendar days from the date of the Sale Agreement - otherwise
    the order will be canceled.
    b payment in cash upon personal collection of the shipment, the Customer is obliged to make
    payment on delivery within 7 days from the date of receipt of information about
    readiness of the parcel for collection.
    4 If the Customer has chosen a delivery method other than personal collection, the Product will remain
    sent by the Seller within the time specified in its description (subject to
    paragraph 5 of this section), in the manner chosen by the Customer when submitting
    5 A In the case of ordering Products with different delivery dates, the date
    delivery is the longest given date.
    B If you order Products with different delivery times, the Customer has
    the possibility of requesting delivery of Products in parts or delivery of all
    Products after completing the entire order.
    6 The beginning of the period of delivery of the Product to the Customer is counted as follows:
    a If the Customer chooses the method of payment by bank transfer, payment
    electronic or with a payment card - from the date of crediting the bank account
    b If the Customer chooses the method of payment on delivery - from
    conclusion of a Sales Agreement,
  3. If the Customer chooses to collect the Product in person, the Product will be ready
    to be collected by the Customer within the time specified in the Product description. About the Product's readiness to
    The customer will be additionally informed by the Seller by sending
    an appropriate e-mail to the e-mail address provided when placing the Order
    electronic client.
  4. The beginning of the period of the Product's readiness for collection by the Customer is counted in
    in the following way:
    a If the Customer chooses the method of payment by bank transfer, payment
    electronic or with a payment card - from the date of crediting the bank account
    b If the Customer chooses cash on delivery - from
    the day of concluding the Sales Agreement.
  5. Product delivery takes place only in Poland.
  6. The delivery of the Product to the Customer is payable, unless the Sales Agreement provides
    otherwise. Product delivery costs (including charges for transportation, delivery and services
    postage) are indicated to the Customer on the Online Store's website in the "Costs" tab
    delivery "and when placing the Order, including when expressed by the Customer
    will to be bound by the Sales Agreement.
  7. Personal collection of the Product by the Customer is free of charge.
    § 10
    The right to withdraw from the contract
    1 The consumer may withdraw from the Sales Agreement within 14 days without giving
    any cause.
    2 The running of the period specified in para. 1 begins with the delivery of the Product
    The consumer or a person designated by him other than the carrier.
    3 For an Agreement that covers multiple Products that are delivered
    separately, in batches or in parts, the time limit specified in sec. 1 runs from delivery
    last thing, batch or part.
    4 In the case of an Agreement which consists in the regular delivery of Products by
    fixed period (subscription), the date specified in sec. 1 runs from taking in
    having the first thing.
    5 The consumer may withdraw from the Agreement by submitting to the Seller a declaration of
    withdrawal from the Agreement. It is enough to meet the deadline for withdrawing from the Agreement
    sending a statement by the Consumer before the expiry of this period.
    6 The statement may be sent by traditional mail or by road
    electronically by sending a statement to the Seller's e-mail address or
    by submitting a statement on the Seller's website - contact details
    The sellers are specified in § 3. The declaration can also be submitted on
    the form, a specimen of which is attached as Appendix 1 to these Regulations, and
    Annex to the Act of May 30, 2014 on consumer rights, but not
    it is compulsory.
    7 In the case of sending the statement by the Consumer by electronic means,
    The Seller will immediately send the Consumer to the one provided by the Consumer
    e-mail address confirmation of receipt of the declaration of withdrawal from the Agreement.
    8 Effects of withdrawal from the Agreement:
    a In the event of withdrawal from a Distance Agreement, the Agreement shall be deemed to be
    not included.
    b In the event of withdrawal from the Agreement, the Seller returns the Consumer
    immediately, no later than within 14 days from the date of receipt of the statement
    Consumer about withdrawal from the Agreement, all payments made by him, in
    including the costs of delivering the goods, with the exception of additional costs arising from
    the method of delivery chosen by the Consumer, other than the cheapest ordinary one
    the method of delivery offered by the Seller.
    c The Seller will refund the payment using the same payment methods,
    which were used by the Consumer in the original transaction, unless the Consumer
    he expressly agreed to a different solution that will not be tied to him
    at no cost.
    d The Seller may withhold the reimbursement until receipt
    The product back or until proof of its return is provided to him, w
    whichever occurs first.
    e The consumer should send the Product back to the Seller's address provided herein
    Regulations immediately, no later than 14 days from the date on which he informed
    The Seller about the withdrawal from the Agreement. The deadline will be met if the Consumer
    will send the Product back within 14 days.
    f The consumer bears the direct costs of returning the Product, including the costs of return
    A Product, if, due to its nature, the Product could not remain ordinary
    mode sent back by mail.
    g The consumer is only responsible for the reduction in the value of the Product resulting from
    using it in a different way than was necessary to establish the nature,
    features and functioning of the Product.
  8. If, due to the nature of the Product, it cannot be sent back in
    by regular mail, information about this, as well as the cost of returning the Product, will be provided
    be found in the Product description in the Store.
  9. The right to withdraw from a distance contract is not entitled to the Consumer in
    with regard to the Agreement:
    and in which the subject of the service is a non-prefabricated, manufactured item
    according to the Consumer's specification or serving to satisfy him
    individual needs,
    b in which the subject of the service is an item delivered in a sealed one
    packaging, which after opening the packaging cannot be returned due to
    health protection or for hygiene reasons, if the packaging has been opened
    after delivery,
    cw which the subject of the service is a perishable item or
    having a short shelf life,
    for the provision of services, if the Seller has fully provided the service with the express consent
    A consumer who was informed prior to the commencement of the provision that after
    fulfillment of the service by the Seller will lose the right to withdraw from the Agreement,
    e where the price or remuneration depends on fluctuations in the financial market, over
    which the Seller does not exercise control and which may occur before the expiry
    the deadline to withdraw from the Agreement,
    f in which the subject of the service are things that after delivery, due to
    their character, they are inseparably connected with other things,
    g for which the subject of the service are alcoholic beverages, the price of which has been set
    agreed at the conclusion of the sales contract, and which may be delivered
    only after 30 days and the value of which depends on the fluctuations in the market over which
    The seller has no control,
    h in which the subject of the service are sound or visual recordings, or
    computer programs delivered in a sealed package, if
    the packaging was opened after delivery,
    and for the delivery of newspapers, periodicals or magazines, with the exception of the contract for
    jo the delivery of digital content that is not recorded on a tangible medium, if
    the performance of the service began with the express consent of the Consumer before
    after the deadline to withdraw from the contract and after informing him by
    The Seller about the loss of the right to withdraw from the Agreement,
    § 11
    Complaint and warranty
    1 The Sale Agreement covers the used Products.
    2 In the event of a defect in the goods purchased from the Seller, the Customer has the right
    for complaints based on the provisions of the warranty in the Civil Code, unless
    that the defect was described in the item description on the store's website.
    3 Complaints should be submitted in writing or by electronic means to the ones provided in this
    Regulations, the addresses of the Seller.
    4 Goods returned as part of the complaint procedure must be sent or delivered
    in person to the address provided in § 3 of these Regulations.
    § 12
    Out-of-court complaint consideration and redress methods
    1 Detailed information on the possibility for the Consumer to use the
    out-of-court methods of dealing with complaints and redress, and
    the rules of access to these procedures are available at the offices and on the websites
    online district (municipal) consumer ombudsmen, organizations
    social, whose statutory tasks include consumer protection,
    Provincial Inspectorates of the Trade Inspection and at the following addresses
    websites of the Office of Competition and Consumer Protection:; oraz
    2 The consumer has the following exemplary use options
    out-of-court complaint and redress procedures:
    and the consumer is entitled to apply to a permanent amicable court
    consumer, as referred to in art. 37 of the Act of December 15, 2000 on
    Of the Trade Inspection (Journal of Laws of 2014, item 148, as amended), with a request for
    settlement of a dispute arising from the Agreement concluded with the Seller.
    b The consumer is entitled to apply to the voivodeship inspector of the Inspection
    Handlowa, in accordance with Art. 36 of the Act of December 15, 2000 on the Trade Inspection
    (Journal of Laws of 2014, item 148, as amended), with a request to initiate the procedure
    mediation regarding the amicable settlement of the dispute between the Consumer and
    c The consumer may obtain free assistance in resolving a dispute between
    him and the Seller, also using the free poviat (municipal) assistance
    a consumer ombudsman or a social organization for whose statutory tasks
    it is necessary to protect consumers (including the Consumer Federation, Association
    Polish Consumers).
    § 13
    Personal data in the Online Store
    1 The administrator of personal data of customers collected via the Store
    is the Seller.
    2 Customers' personal data collected by the administrator via the Store
    online are collected in order to implement the Sales Agreement, and if the Customer agrees
    consent - also for marketing purposes.
    3 The recipients of personal data of the Customers of the Online Store may be:
    a In the case of a Customer who uses the Online Store with the method of delivery
    by post or courier, the Administrator provides the collected data
    personal data of the Customer to the selected carrier or executing agent
    shipments at the request of the Administrator.
    b In the case of a Customer who uses the Online Store with the payment method
    electronic or with a payment card, the Administrator provides the collected personal data
    The Customer, the selected entity servicing the above payments in the Store
  10. The customer has the right to access their data and correct them.
  11. Providing personal data is voluntary, but failure to provide the indicated in
    The regulations of personal data necessary to conclude a Sales Agreement take effect
    the inability to conclude this contract.
    § 14
  12. Agreements concluded through the Online Store are concluded in Polish.
  13. The Seller reserves the right to amend the Regulations from valid ones
    the reasons for this are: changes in the law, changes in payment and delivery methods - to the extent,
    in which these changes affect the implementation of the provisions of these Regulations. About each
    The Seller will inform the Customer of any change at least 7 days in advance.
  14. In matters not covered by these Regulations, they apply
    generally applicable provisions of Polish law, in particular: the Civil Code;
    the act on the provision of electronic services; the Act on Consumer Rights, the Act on
    protection of personal data.
  15. The customer has the right to use extrajudicial means of dealing with complaints and
    pursuing claims. To this end, he can submit a complaint via the EU platform
    ODR website available at: