Shop rules

I. General Provisions

1. These Terms and Conditions set out the rules for using the Website available at https://roboty-przemyslowe.pl, the manner in which electronic services are provided, and the rules for presenting offers of industrial robots, machines, equipment, parts, components and other products offered by INTER-PLAST Z. Bodziachowska-Kluza S. J., ul. Mariusza Bojemskiego 9 42-202 Częstochowa , NIP: , Regon:, hereinafter referred to as the “Operator” or the “Seller”.

2. The Operator may be contacted via:
a. email: sekretariat@inter-plast.com.pl;
b. telephone: +48 697 996 684;
c. the contact form available on the Website.

3. These Terms and Conditions are continuously available on the Website at https://roboty-przemyslowe.pl in a manner that enables them to be viewed, saved, reproduced and printed.

4. The Website https://roboty-przemyslowe.pl is informational, catalogue-based and offer-oriented in nature. Its primary purpose is to present the Operator’s range of products and to enable Users to contact the Seller and submit enquiries.

5. The Website is not an online store enabling Users to independently complete purchases using a shopping cart, an automated order form or online payment.

6. Merely using the Website, browsing Products, submitting a contact form, sending an email or submitting an enquiry does not automatically result in the conclusion of a Sales Agreement.

7. The Operator informs Users that the use of services provided electronically may involve risks typical of Internet use, including the possibility of malicious software being introduced into the User’s IT system or unauthorised persons gaining access to data. Users should apply appropriate security measures, including up-to-date software, antivirus protection and a firewall.

II. Definitions

The terms used in these Terms and Conditions shall have the following meanings:

1. Website – the website available at https://roboty-przemyslowe.pl, including its subpages and language versions.

2. Operator – INTER-PLAST Z. Bodziachowska-Kluza S. J., ul. Mariusza Bojemskiego 9 42-202 Częstochowa , NIP: , Regon:.

3. Seller – the Operator when entering into an agreement with a Customer concerning the sale of a Product.

4. User – any natural person, legal person or organisational unit using the Website.

5. Customer – a natural person, legal person or organisational unit interested in purchasing a Product, submitting an Enquiry or entering into a Sales Agreement with the Seller.

6. Consumer – a natural person entering into a legal transaction with an entrepreneur that is not directly related to that person’s business or professional activity.

7. Entrepreneur – a natural person, legal person or organisational unit conducting business or professional activity in its own name.

8. Entrepreneur with consumer rights – a natural person entering into an agreement directly related to their business activity where the agreement is not of a professional nature for that person, in cases provided for by applicable law.

9. Product – an industrial robot, machine, device, production line, automation system, part, component, equipment or other product presented on the Website.

10. Enquiry – a message submitted by the User via the contact form, email, telephone or another means of communication in order to obtain information about a Product or the terms of a potential transaction.

11. Individual Offer – an offer prepared by the Seller setting out the terms of a potential sale, in particular the Product, its condition, scope of equipment, price, method of payment, collection or transport, and other transaction terms.

12. Sales Agreement – an agreement concerning the sale of a Product concluded between the Seller and the Customer on terms individually agreed by the parties.

13. Services – services provided electronically by the Operator via the Website.

14. Terms and Conditions – this document.

III. Nature and Purpose of the Website

1. The Website is informational, catalogue-based and offer-oriented in nature.

2. Through the Website, the Operator may present in particular:

a. industrial robots;
b. industrial machines;
c. robotic workstations and cells;
d. production lines;
e. automation systems;
f. industrial parts and components;
g. additional equipment and devices;
h. other products related to automation and industry.

3. Both new and used Products may be presented on the Website.

4. Products may differ in technical condition, year of manufacture, degree of use, equipment, operating history and scope of delivery.

5. Information provided with a Product is intended to enable the User to obtain an initial overview of the offered equipment and to contact the Seller.

6. Before entering into a Sales Agreement, the Customer may request additional information, photographs, documentation or confirmation of specific technical parameters from the Seller.

7. Used Products may show signs of previous use, repairs, modernisation, modifications or other characteristics resulting from their operating history.

8. The exact scope of equipment included in a particular transaction is agreed individually between the Seller and the Customer.

IV. Rules for Using the Website

1. Use of the Website requires a device with Internet access and an up-to-date web browser.

2. Use of selected Website functionalities may require:

a. an active email address;
b. JavaScript to be enabled;
c. acceptance of technically necessary cookies.

3. The User is required to use the Website in accordance with applicable law, these Terms and Conditions and generally accepted standards of conduct.

4. In particular, the User is required to:

a. refrain from submitting or transmitting content prohibited by law;
b. refrain from taking actions that may disrupt the operation of the Website;
c. refrain from attempting to gain unauthorised access to the Website or its infrastructure;
d. refrain from introducing malicious software into the Website;
e. refrain from using the Website to distribute unsolicited commercial information;
f. refrain from infringing the rights of the Operator or third parties;
g. use the Website in accordance with applicable law.

V. Services Provided Electronically

1. The Operator enables Users to use the following Services free of charge via the Website:

a. browsing Website content;
b. searching for and browsing Products;
c. using the contact form;
d. submitting enquiries regarding Products;
e. subscribing to the newsletter, if this functionality is available.

2. An agreement for the provision of the Service consisting of access to and browsing of the Website is concluded for the duration of the User’s use of the Website and terminates when the User leaves the Website.

3. The User may send messages to the Operator using the contact form. This Service is provided for the period necessary to submit the message.

4. Providing the information marked as required in the contact form is necessary for the message to be submitted correctly.

5. If a Newsletter Service is available on the Website, the User may voluntarily subscribe by providing an email address and giving the required consents.

6. The User may unsubscribe from the newsletter at any time free of charge by using the unsubscribe mechanism included in the message or by contacting the Operator.

7. The Operator may temporarily restrict access to the Website for technical, security, maintenance, update or failure-related reasons.

VI. Presentation of Products, Availability and Prices

1. Information concerning Products published on the Website, in particular descriptions, photographs, technical parameters, availability information and prices, is provided for informational purposes and, unless expressly stated otherwise, constitutes an invitation to contact the Seller and commence negotiations regarding a potential sale.

2. Information published on the Website does not automatically constitute an offer within the meaning of the applicable provisions of the Polish Civil Code.

3. Submission of an Enquiry by the User does not automatically reserve a Product.

4. Until availability has been individually confirmed by the Seller, a Product may be sold to another Customer, reserved, withdrawn from the offer or moved to another location.

5. The Operator makes reasonable efforts to ensure that information concerning Products is accurate and up to date.

6. In the case of industrial machines and equipment, particularly used Products, some technical data may require additional confirmation based on the nameplate, manufacturer documentation, inspection, testing or measurements.

7. If a particular technical parameter is of key importance to the Customer’s intended application, the Customer should request confirmation of that parameter from the Seller before entering into a Sales Agreement.

8. Product photographs are provided for presentation purposes. The exact scope of equipment included in a particular sale is specified in the Individual Offer or other arrangements between the parties.

9. Prices presented on the Website may be stated in different currencies and as net or gross prices, in accordance with the information provided with the Product.

10. The binding price, settlement currency, VAT treatment and scope of the Product being sold are agreed individually before the Sales Agreement is concluded.

VII. Enquiries and Conclusion of a Sales Agreement

1. A User interested in a Product may contact the Seller:

a. via the contact form;
b. by email at sekretariat@inter-plast.com.pl;
c. by telephone at +48 697 996 684;
d. directly through a representative of the Seller.

2. An Enquiry may concern in particular:

a. Product availability;
b. price;
c. technical condition;
d. scope of equipment;
e. technical parameters;
f. documentation;
g. the possibility of inspection, testing or commissioning;
h. payment terms;
i. personal collection;
j. loading;
k. domestic or international transport;
l. additional services.

3. Submission of an Enquiry does not constitute placing an order and does not automatically result in the conclusion of a Sales Agreement.

4. After receiving an Enquiry, the Seller may prepare an individual commercial offer for the Customer.

5. An Individual Offer may specify in particular:

a. exact Product identification;
b. serial number, where applicable;
c. Product condition;
d. scope of equipment;
e. price;
f. settlement currency;
g. payment terms;
h. method and date of collection;
i. transport terms;
j. loading arrangements;
k. validity period of the offer;
l. scope of additional services;
m. warranty information, if a warranty is provided;
n. other individually agreed terms.

6. A Sales Agreement is not concluded automatically merely by using the Website or submitting a contact form.

7. The method and time of conclusion of a specific Sales Agreement result from the individual arrangements between the Seller and the Customer, the content of an accepted offer, a pro forma invoice, an agreement or other arrangements made by the parties.

8. In the event of any discrepancy between general information published on the Website and terms individually agreed between the Seller and the Customer, the individually agreed terms shall prevail, subject to mandatory provisions of applicable law.

VIII. Payment, Collection, Loading and Transport

1. The payment method and payment deadline are agreed individually before the transaction is concluded.

2. Detailed payment information may be specified in a commercial offer, pro forma invoice, Sales Agreement or another document agreed by the parties.

3. Due to the varying dimensions, weight and nature of the machines and robots offered, the method and cost of transport are agreed individually.

4. A Product may be collected personally by the Customer or transported under terms agreed between the parties.

5. Where possible for a particular transaction, the Seller may assist the Customer in organising domestic or international transport.

6. The Customer may also arrange transport independently.

7. The conditions of loading, preparation of the Product for transport, securing the equipment, transport and any unloading are agreed individually according to the type of Product and the conditions of the transaction.

8. The date on which the Product will be ready for collection or transport is agreed individually.

9. If the offer includes additional work such as dismantling, preparation for transport, testing, commissioning, integration, installation or other technical services, their scope, price and completion date are agreed individually.

10. The Seller provides the Customer with the appropriate sales document in accordance with applicable law.

IX. Consumer Rights

1. Products presented on the Website are primarily intended for industrial and professional applications; however, the ability to contact the Seller is not limited exclusively to Entrepreneurs.

2. Where a specific Sales Agreement is concluded with a Consumer or an Entrepreneur with consumer rights, mandatory consumer protection provisions shall apply to the extent applicable to that agreement.

3. If a Sales Agreement with a Consumer is concluded at a distance within the meaning of applicable law, the Seller shall provide the Consumer with the information required by law before the agreement is concluded.

4. In cases specified by applicable law, the Consumer may have the right to withdraw from a Sales Agreement concluded at a distance.

5. The scope of the right of withdrawal, the manner in which it may be exercised and any exceptions to that right are determined in accordance with applicable law and the nature of the particular transaction.

6. Merely submitting an Enquiry or contact form does not constitute the purchase of a Product and does not commence the period for withdrawal from a Sales Agreement.

7. Nothing in these Terms and Conditions is intended to limit any rights granted to Consumers under mandatory provisions of applicable law.

X. Product Complaints

1. The Seller’s liability in relation to a Product is governed by applicable law and the terms of the specific Sales Agreement.

2. In the case of used Products, their technical condition, degree of wear, scope of equipment and any known defects may be specified in the Product description, offer, report, documentation or other arrangements between the parties.

3. Where a warranty is provided for a Product, information concerning its scope and validity period will be provided to the Customer.

4. The absence of warranty information does not automatically mean that the Seller provides a warranty.

5. Complaints concerning purchased Products may be submitted:

a. in writing to: ul. Mariusza Bojemskiego 9 42-202 Częstochowa ;
b. by email to: sekretariat@inter-plast.com.pl;
c. by telephone at: +48 697 996 684.

6. In order to facilitate efficient handling of a complaint, it is recommended that the Customer provide:

a. Customer details;
b. Product identification;
c. invoice number or another sales document reference;
d. Product serial number, where applicable;
e. description of the reported issue;
f. photographic or video documentation, where this may assist in assessing the complaint.

7. Failure to provide any of the information listed above does not deprive a Consumer of rights arising from applicable law.

8. Consumer complaints are handled within the time limits required by applicable law.

XI. Complaints Concerning Services Provided Electronically

1. A User may submit complaints concerning the operation of the Website and Services provided electronically.

2. Complaints may be submitted:

a. in writing to: ul. Mariusza Bojemskiego 9 42-202 Częstochowa ;
b. by email to: sekretariat@inter-plast.com.pl.

3. Where possible, a complaint should contain information allowing the submission to be identified and a description of the issue.

4. The Operator will consider the complaint without undue delay, generally no later than within 14 days of its receipt.

5. If additional information is required in order to consider the complaint, the Operator may request that the User provide such information.

XII. Warranties

1. Some Products may be covered by a warranty provided by the manufacturer, the Seller or another entity.

2. Where a Product is covered by a warranty, information concerning the existence of the warranty, its scope and validity period will be presented to the Customer in the Product description, Individual Offer or another document relating to the transaction.

3. The absence of warranty information provided with a Product does not automatically mean that a warranty is granted.

XIII. Alternative Consumer Dispute Resolution

1. A Customer who is a Consumer may use out-of-court complaint handling and dispute resolution procedures in accordance with applicable law.

2. In particular, a Consumer may obtain information on available alternative dispute resolution procedures from the relevant consumer protection authorities and institutions, including the Polish Office of Competition and Consumer Protection, the Trade Inspection authorities and local or municipal consumer ombudsmen.

3. Participation in an alternative dispute resolution procedure is voluntary unless applicable law provides otherwise.

XIV. Personal Data Protection

1. The controller of personal data processed in connection with the use of the Website is INTER-PLAST Z. Bodziachowska-Kluza S. J., ul. Mariusza Bojemskiego 9 42-202 Częstochowa , NIP: , Regon:.

2. Personal data of Users and Customers is processed in accordance with applicable data protection laws.

3. Detailed information concerning the rules for processing personal data, legal bases for processing, data retention periods and the rights of data subjects is set out in the Privacy Policy available on the Website.

4. Information concerning the use of cookies and similar technologies is provided in the relevant policy available on the Website.

XV. Copyright and Intellectual Property

1. Content available on the Website, including in particular texts, Product descriptions, photographs, graphics, visual identity elements, Website layout and other materials belonging to the Operator, may be protected by copyright and intellectual property laws.

2. Without the Operator’s prior consent, protected Website content may not be used for commercial purposes beyond the extent permitted by applicable law.

3. Names, designations and logos of manufacturers of robots, machines and equipment presented on the Website belong to their respective owners.

4. The use of manufacturer names and designations on the Website serves solely to identify the Products offered.

XVI. Liability

1. The Operator makes reasonable efforts to ensure the correct operation of the Website and the accuracy and currency of the information presented.

2. The Operator does not guarantee uninterrupted or error-free operation of the Website, particularly in the event of failures, maintenance work, updates, force majeure events or problems affecting external telecommunications, IT or hosting service providers.

3. Information concerning the technical parameters of Products may come from, among other sources:

a. nameplates;
b. manufacturer documentation;
c. documentation accompanying the machine;
d. visual inspection;
e. measurements;
f. information provided by a previous owner or user.

4. In the case of used Products, the Operator recommends confirming, before entering into a Sales Agreement, any technical parameters that are of key importance to the intended application of the equipment.

5. Publication of a Product on the Website does not guarantee its availability until such availability has been individually confirmed by the Seller.

6. The Operator is not responsible for the content or operation of external websites linked from the Website, except where liability arises under mandatory provisions of applicable law.

7. Nothing in these Terms and Conditions excludes or limits the Operator’s liability where such exclusion or limitation is prohibited under applicable law.

XVII. Final Provisions

1. Matters not regulated by these Terms and Conditions shall be governed by applicable Polish law, in particular the provisions of the Polish Civil Code, legislation concerning the provision of electronic services, consumer rights legislation and data protection legislation, to the extent applicable.

2. The Operator may amend these Terms and Conditions in particular in the event of:

a. changes in applicable law;
b. changes to the Operator’s details;
c. changes to the manner in which the Website operates;
d. the addition, modification or removal of Website functionalities;
e. the need to improve Website security;
f. changes to the scope of Services provided electronically.

3. The current version of these Terms and Conditions will always be available on the Website.

4. Amendments to these Terms and Conditions do not affect the terms of Sales Agreements concluded before the amendments enter into force or any rights already acquired by Customers.

5. In the case of Services provided for an indefinite period, a User who does not accept the amended Terms and Conditions may discontinue use of the relevant Service, in particular by unsubscribing from the newsletter.

6. Any disputes between the Seller and a Customer who is a Consumer shall be resolved by the courts having jurisdiction in accordance with applicable law.

7. In the case of disputes between the Seller and an Entrepreneur, jurisdiction may be determined in the individual Sales Agreement or other arrangements between the parties, in accordance with applicable law.

8. If these Terms and Conditions are made available in other language versions, such translations are provided to facilitate use of the Website. To the extent permitted by applicable law, the Polish-language version shall be the governing version.